Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you do not have to keep re-entering them whenever you return to the site or browse from one page to another.

Similar technologies include web beacons (also known as tracking pixels), local storage, and session storage — all of which function similarly to cookies for the purposes of this policy.

2. Legal Basis

This Cookie Policy is provided in accordance with the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK General Data Protection Regulation (UK GDPR). Strictly necessary cookies are set without requiring consent. All other cookies are only set with your explicit prior consent, obtained through our cookie consent banner.

3. Types of Cookies We Use

Category 1 — Strictly Necessary Cookies (No consent required)

These cookies are essential for the website to function. They cannot be disabled. They include:

• Shopping basket cookie: Stores your shopping basket contents during your session
• Age verification cookie: Records that you have confirmed you are 18+ (session)
• Session cookie: Maintains your login session (if you have an account)
• CSRF token: Security cookie to prevent cross-site request forgery
• Cookie consent: Stores your cookie preferences (1 year)

Category 2 — Analytics Cookies (Consent required)

These cookies help us understand how visitors interact with our website, allowing us to improve the site experience.

• Google Analytics (_ga, _ga_*, _gid): Anonymised traffic analysis — pages visited, time on site, referral source. Data is anonymised via IP masking. Retention: 13 months. Google Privacy Policy
• Hotjar (_hjid, _hjSession*): Anonymised session recording and heatmaps to improve UX. Retention: 365 days.

Category 3 — Functional Cookies (Consent required)

These cookies enhance your experience by remembering preferences.

• Currency/language preference: Remembers your selected currency and language (30 days)
• Recently viewed products: Remembers products you have viewed (7 days)
• Wishlist: Saves items to your wishlist (30 days)

Category 4 — Marketing & Advertising Cookies (Consent required)

These cookies are set by our advertising partners to build a profile of your interests and show relevant ads on other websites.

• Meta Pixel (_fbp, _fbc): Used for Facebook/Instagram advertising optimisation and conversion tracking. Retention: 90 days. Meta Privacy Policy
• Google Ads (DSID, IDE, _gcl_au): Conversion tracking and retargeting. Retention: 13 months.
• Klaviyo: Email marketing tracking and attribution. Retention: 365 days.

4. Third-Party Cookies

Some cookies are set directly by third-party services embedded in our website. We have no control over these third-party cookies; their use is governed by the respective third party's privacy policy.

5. Managing Your Cookie Preferences

You can manage your preferences in the following ways:

• Our consent banner: Select "Accept All" or "Essential Only" when you first visit
• Browser settings: Most browsers allow you to refuse, delete, or manage cookies. Visit allaboutcookies.org for guidance specific to your browser
• Opt-out tools: Google Analytics opt-out: tools.google.com/dlpage/gaoptout; Meta: Facebook Ad Preferences

Please note: disabling strictly necessary cookies will impair site functionality. Disabling analytics and marketing cookies will not affect your ability to browse or purchase.

6. Do Not Track

Our website does not currently respond to "Do Not Track" (DNT) browser signals. We rely on our cookie consent mechanism as the lawful basis for non-essential cookies.

7. Updates to This Policy

We may update this Cookie Policy from time to time. Any significant changes will be communicated via a renewed cookie consent notice. The date of the most recent update is shown at the top of this page.

8. Contact

For any queries about our use of cookies: privacy@ycbd.uk